Refund policy

Effective date: October 5, 2026

We want you to be satisfied with your MANACARE purchase. This policy applies to purchases made directly through getmanacare.com.

Return Window

You may request a return within 30 days after delivery. To be eligible, the item must be unused, unopened, in its original packaging, and accompanied by proof of purchase.

Personal Care Products

For health and hygiene reasons, opened or used personal care products, including washes, scrubs, lotions, and serums, cannot be returned unless they arrived damaged, defective, or incorrect. Used buffers and opened refill packs are also non-returnable unless defective.

Starting a Return

Email info@getmanacare.com with your order number, the item you wish to return, and the reason for the request. Do not send a return without authorization. Items sent without prior approval may not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless the item was damaged, defective, or incorrect. Original shipping charges are non-refundable. We recommend using a trackable shipping service.

Damaged, Defective, or Incorrect Items

Inspect your order after delivery. If an item is damaged, defective, or incorrect, contact us promptly with your order number and photographs so we can evaluate the issue and make it right.

Refunds

After an approved return is received and inspected, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method. Bank and card processing times vary and are outside our control.